Terms of Service

1. Acceptance of Terms

Welcome to Loopdesk. By accessing or using the Loopdesk website at https://www.loopdesk.ai (the “Site”), our AI-powered video editing platform, or any associated applications, APIs, or services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to all of these Terms, you may not access or use the Service.

These Terms constitute a legally binding agreement between you (“User,” “you,” or “your”) and Loopdesk Technologies LLP, a Limited Liability Partnership registered in India under LLPIN ACM-1205(“Loopdesk,” “we,” “us,” or “our”). By creating an account, clicking “I Agree,” or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

You must be at least 18 years of age to use the Service. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

Loopdesk is a cloud-based, AI-powered video editing platform designed to help creators, businesses, and teams produce professional-quality video content. The Service includes, but is not limited to:

• AI-assisted video editing tools, including automated cuts, transitions, color grading, and audio enhancement
• An AI agent called “Aura” that interprets natural-language instructions to edit, organize, and enhance your video projects
• Cloud-based storage and rendering infrastructure
• Collaboration features enabling multiple users to work on shared projects
• Export and publishing tools for delivering finished video content across various formats and platforms

We may modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable advance notice of material changes that adversely affect paid subscribers.

The Service is provided on a commercially reasonable-effort basis. Unless you have a separately signed enterprise agreement with us, we do not offer a formal uptime SLA, and the Service is provided on an "as is" and "as available" basis (see Section 10).

3. Account Registration & Security

To access certain features of the Service, you must create an account. When you register, you agree to provide accurate, current, and complete information and to keep this information up to date.

• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account, whether or not you authorized them
• You must notify Loopdesk immediately at legal@loopdesk.ai if you suspect any unauthorized use of your account
• You may not share, transfer, or sell your account to any other person or entity

Loopdesk will not be liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised.

4. User Content & Licenses

Ownership

You retain full ownership of all videos, images, audio files, text, and other materials that you upload, create, or import into the Service (“User Content”). Loopdesk does not claim any ownership rights over your User Content.

License to Loopdesk

By uploading or submitting User Content to the Service, you grant Loopdesk a worldwide, non-exclusive, royalty-free license to use, host, reproduce, process, adapt, and display your User Content solely to the extent necessary to operate, maintain, and improve the Service and to provide it to you, including by transmitting it to the third-party service providers and AI inference providers we engage under appropriate confidentiality and data protection agreements.

This license does not permit us to sell your User Content, publicly display it outside the Service, or use it to train general AI models. It terminates when you delete your User Content or close your account, except to the extent retention is required by law, for billing/audit purposes, or where backups are cycled out on their normal rotation.

AI Training

We do not use your identifiable User Content to train our AI models. We may use anonymized and aggregated usage signals (which cannot be reasonably linked back to you or your content) to evaluate and improve the Service.

Your Representations

You represent and warrant that you own or have all necessary rights, licenses, and permissions to upload and use your User Content, and that your User Content does not infringe the intellectual property rights, privacy rights, or any other rights of any third party.

5. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:

• Upload, create, or distribute content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise unlawful
• Produce non-consensual intimate imagery, deepfakes of real people without their consent, or content designed to deceive or defraud others
• Infringe upon or violate the intellectual property, privacy, publicity, or other rights of any third party
• Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service or any underlying AI models
• Use automated scripts, bots, or scraping tools beyond the scope of authorized API usage
• Interfere with or disrupt the integrity or performance of the Service
• Transmit malware, viruses, or any other malicious code
• Resell, redistribute, or sublicense access to the Service without our prior written consent

Loopdesk reserves the right to investigate and take appropriate action against anyone who violates this policy, including removing content, suspending or terminating accounts, and reporting violations to law enforcement authorities.

6. Intellectual Property

The Service, including its original content, features, functionality, design, source code, AI models, algorithms, graphics, user interface, and documentation, is and remains the exclusive property of Loopdesk Technologies LLP and its licensors. The Service is protected by copyright, trademark, patent, trade secret, and other intellectual property laws in India and other jurisdictions.

The Loopdesk name, logo, and all related names, logos, product and service names, designs, and slogans (including “Aura”) are trademarks of Loopdesk Technologies LLP. You may not use such marks without our prior written permission.

Nothing in these Terms grants you any right, title, or interest in the Service or any of Loopdesk’s intellectual property, except the limited right to use the Service in accordance with these Terms.

Copyright Complaints (Notice & Takedown)

If you believe that content on the Service infringes your copyright, please send a written notice to legal@loopdesk.ai including: (a) identification of the copyrighted work claimed to be infringed; (b) identification of the allegedly infringing material and its location on the Service; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner; and (f) your physical or electronic signature. We will respond to properly submitted notices and may remove the material pending review.

7. AI-Generated Content

The Service uses artificial intelligence, including our AI agent Aura, to assist you with video editing and content creation. You acknowledge and agree:

• AI-generated outputs are provided on an “as is” basis without any guarantees of accuracy, completeness, suitability, or fitness for a particular purpose
• AI outputs may occasionally produce unexpected, inaccurate, or undesirable results. You are solely responsible for reviewing, approving, and using any AI-generated content
• You are responsible for ensuring that any AI-generated content you publish complies with all applicable laws, including any obligations to disclose synthetic or AI-altered media (such as under the EU AI Act)
• Outputs from the Service may contain embedded content-provenance metadata (such as C2PA signals) where available. You agree not to strip or tamper with such metadata in a manner that violates applicable law
• Loopdesk may use anonymized and aggregated usage data about AI features to improve our models and Service, but will not use your identifiable User Content to train general AI models without your explicit consent

8. Payment & Billing

Subscription Plans

Loopdesk offers various subscription plans, including free and paid tiers. Paid plans may be billed on a monthly or annual basis as described on our pricing page. By selecting a paid plan, you agree to pay the applicable fees and authorize Loopdesk to charge your designated payment method on a recurring basis.

Billing & Renewals

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. We will give you reasonable advance notice of any price change, which will take effect at the start of your next billing cycle.

14-Day Refund Policy

We offer a 14-day no-questions-asked refund on first-time paid subscription purchases. To request a refund, email legal@loopdesk.ai within 14 days of the charge. Refunds will be issued to the original payment method and typically appear within 5–10 business days. Refunds are not available for renewal charges after the initial 14-day window, for usage-based fees already consumed, or where prohibited by applicable law.

Taxes

Fees are exclusive of applicable taxes unless stated otherwise. You are responsible for any applicable taxes, duties, or withholdings associated with your use of the Service, except for taxes based on Loopdesk’s net income. Loopdesk will collect and remit GST and other taxes where required by law.

9. Termination

You may terminate your account at any time by contacting us or using the account settings within the Service. Upon termination, your right to use the Service will cease immediately.

Loopdesk may suspend or terminate your account and access to the Service at any time, with or without cause and with or without notice, including where we reasonably believe you have violated these Terms. Upon termination:

• Your license to use the Service will immediately terminate
• We may delete your account data, including User Content, after a reasonable retention period (typically 30 days), unless retention is required by law
• Any outstanding fees owed to Loopdesk will remain due and payable
• Provisions of these Terms that by their nature should survive termination will survive, including ownership, warranty disclaimers, indemnification, and limitations of liability

10. Disclaimers & Limitation of Liability

Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, LOOPDESK DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, error-free, secure, or free from viruses or other harmful components. We do not guarantee the accuracy, reliability, or completeness of any content provided through the Service, including AI-generated outputs.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND SUBJECT TO THE CARVE-OUTS BELOW, IN NO EVENT SHALL LOOPDESK TECHNOLOGIES LLP, ITS PARTNERS, DESIGNATED PARTNERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF LOOPDESK HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

SUBJECT TO THE CARVE-OUTS BELOW, LOOPDESK’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE IN ANY TWELVE-MONTH PERIOD SHALL NOT EXCEED THE GREATER OF:

• THE TOTAL FEES YOU HAVE PAID TO LOOPDESK IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
• INR 10,000 (APPROXIMATELY US $120), WHICHEVER IS HIGHER.

Carve-outs. Nothing in this Section limits or excludes liability that cannot be limited or excluded under applicable law, including liability for:

• fraud, fraudulent misrepresentation, or wilful misconduct
• gross negligence
• death or personal injury caused by our negligence
• any liability that cannot lawfully be excluded or limited under the Indian Contract Act, 1872, the Consumer Protection Act, 2019, applicable consumer law in the EEA, UK, or California, or any other mandatory statute applicable to you
• your payment obligations under these Terms

If you are a “consumer” within the meaning of the Consumer Protection Act, 2019 (India) or equivalent legislation in your jurisdiction, some of the limitations above may not apply to you to the extent those laws grant you rights that cannot be waived by contract. In that case, our liability is limited to the minimum extent permitted by such law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Loopdesk Technologies LLP, its affiliates, partners, designated partners, employees, agents, licensors, and suppliers from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising from or relating to:

1. Your use of the Service or any activity under your account
2. Your User Content or any content you create, upload, or distribute using the Service
3. Your violation of these Terms or any applicable law or regulation
4. Your infringement of any intellectual property or other rights of any third party
5. Any dispute between you and a third party relating to your use of the Service

12. Governing Law

These Terms, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Subject to the Dispute Resolution section below, you agree that any legal action or proceeding arising under these Terms shall be brought exclusively in the competent courts located in Bangalore, Karnataka, India, and you consent to the personal jurisdiction and venue of such courts.

13. Dispute Resolution

Informal Resolution

Before filing any formal legal action, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Service informally by contacting us at legal@loopdesk.ai. We will attempt to resolve the dispute informally within sixty (60) days.

Binding Arbitration

If the dispute cannot be resolved informally within sixty (60) days, you and Loopdesk agree (subject to the Consumer Rights Carve-Out below) to resolve the dispute through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 (India).

• Sole arbitrator. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. If the parties cannot agree on an arbitrator within thirty (30) days of written notice of arbitration, the arbitrator shall be appointed in accordance with the Arbitration and Conciliation Act, 1996.
• Seat and venue. The seat and venue of arbitration shall be Bangalore, Karnataka, India. The seat confers exclusive supervisory jurisdiction on the courts at Bangalore in accordance with Indian arbitration jurisprudence (including BGS SGS SOMA JV v. NHPC and Indus Mobile Distribution v. Datawind Innovations).
• Language. The arbitration proceedings shall be conducted in English.
• Interim relief. Either party may seek urgent injunctive or other equitable relief from the competent courts at Bangalore pending constitution of the arbitral tribunal.
• Enforcement.The arbitrator’s award shall be final, binding, and enforceable in any court of competent jurisdiction.
• Costs.Each party shall bear its own costs and an equal share of the arbitrator’s fees, subject to any contrary allocation made in the final award.

Consumer Rights Carve-Out

Nothing in this Section waives, limits, or forecloses any non-waivable right you may have as a “consumer” under applicable mandatory law. Without limiting the foregoing:

• If you are a consumer within the meaning of the Consumer Protection Act, 2019 (India), you may, at your option, bring a complaint before the competent District, State, or National Consumer Disputes Redressal Commission instead of invoking arbitration, consistent with Supreme Court of India precedents including Emaar MGF Land Ltd. v. Aftab Singh (2018) and M. Hemalatha Devi v. B. Udayasri (2024).
• If you are a consumer habitually resident in the European Economic Area or the United Kingdom, nothing in this Section deprives you of the protection of the mandatory consumer-protection law of your country of habitual residence (Rome I Regulation, Article 6; UK equivalent).
• If you are a consumer in California or another U.S. state, nothing in this Section limits any non-waivable right you have under the applicable state consumer-protection statutes.

Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND LOOPDESK AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person’s claims or preside over any representative proceeding. This waiver does not apply to the extent prohibited by applicable law (including where Indian consumer-protection law permits class-style complaints).

14. Changes to Terms

Loopdesk reserves the right to modify these Terms at any time. When we make material changes, we will update the “Effective date” at the top of this page and notify registered users by email or in-app notification at least 30 days before the change takes effect, unless a shorter period is required for legal or security reasons.

Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Terms. If you do not agree with the updated Terms, you must stop using the Service and close your account. A history of material changes is available at the bottom of this page.

15. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy and any other legal notices published by us on the Service, constitute the entire agreement between you and Loopdesk concerning the Service.

Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Force Majeure. Neither party will be liable for any failure or delay in performance caused by circumstances beyond its reasonable control.

16. Contact Information

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

• Legal: legal@loopdesk.ai
• Support: soumya@loopdesk.ai
• Website: https://www.loopdesk.ai
• Company: Loopdesk Technologies LLP, a Limited Liability Partnership registered in India (LLPIN: ACM-1205, incorporated 20 February 2025 with RoC-Bangalore)
• Registered office: No. 203, Dev Plaza, Kadri Temple Road, Kadri, Kankanady, Mangalore, Dakshina Kannada, Karnataka 575002, India

17. Change Log

• April 16, 2026 — Replaced prior Delaware-based Terms. Updated legal entity to Loopdesk Technologies LLP (LLPIN ACM-1205) with registered office in India. Governing law changed to India; forum to Bangalore; arbitration under the Arbitration and Conciliation Act, 1996 with seat in Bangalore and arbitrator appointment procedure spelled out. Added explicit liability carve-outs for fraud, wilful misconduct, gross negligence, death or personal injury, and non-waivable consumer rights; liability floor restated in INR. Added consumer-rights carve-out from arbitration with references to Emaar MGF v. Aftab Singh and M. Hemalatha Devi v. B. Udayasri, and to EU Rome I Art. 6 for EEA consumers. Added 14-day refund policy, DMCA-style copyright notice procedure, AI training prohibition, AI-output provenance obligations, and partner/designated-partner terminology consistent with the LLP structure. Added 30-day advance-notice commitment for material changes.